Delivery and Returns Policy

Welcome to Social Supermarket. 

Below we have outlined the Shipping and Returns policy for each of the brands featured on Social Supermarket. These are summaries of the more detailed policies which can be found on each brands website. 

Please note, orders are fulfilled directly by the brands themselves hence you will be charged an individual delivery rate for each brand which is included in your order. There are several delivery options available to you for each brand which you can select from at the checkout. 

If your order value is greater than £100, and you live in the UK, then no delivery fees are charged. 

Returns are also managed by the brands themselves; details of the returns policies are laid out below. 

Should you have any questions regarding delivery or returns procedure, we suggest that in the first instance you reach out to the brands directly (contact information below). Should there be any issues or you have any further questions please feel free to contract [email protected]

Brand Delivery and Returns Information

 

Alive and Kicking

The standard processing time is 2 working days. 

Delivery:

UK

Cost: £3.50
Delivery Time: 1 – 2 Working Days

Europe

Cost: £5.80
Delivery Time: 5 – 7 Working Days

Returns:

To process returns, please email [email protected] with details of your order. Returns period is 30 days for good which are unused in their original packaging. 

Contact Details: [email protected]

Been London

Delivery:

UK

Cost: £4.95 
Delivery Time: 2 – 3 Working Days

Europe

Cost: £14.95 
Delivery Time: 7 – 10 Working Days

Returns:

To process returns, please [email protected] with details of your order. Returns period is 14 days for good which are unused in their original packaging. If you decide to return something, please ensure that it is in perfect condition. This means clean, unworn and unwashed.

Disco Dust

The standard processing time is 1-2 working days. 

Delivery:

UK:

1st Class

For orders under £6: £1
For orders over £6: £3.45 
Delivery Time: 2 – 3 Working Days

Europe:

For orders under £9: £8.95
For orders over £9: £12.50
Delivery Time: 5 – 10 Working Days

Returns:

If you have any problems with your parcel upon arrival, please Disco Dust within 40 days of placing your order at : [email protected]

 

Elephant Branded

The standard processing time is 2 working days. 

Delivery:

UK:

1st Class

Cost: £3.60 
Delivery Time: 1 – 2 Working Days

Europe:

Cost: £8.45 
Delivery Time: 5 – 10 Working Days

Returns:

To process returns, please follow instruction in your parcel or email [email protected] with details of your order. Returns period is 30 days for good which are unused in their original packaging. 

Contact Details: [email protected]

Elvis & Kresse

The standard processing time is 1-2 working days. 

Delivery:

UK

1st Class

Cost: £8.25 
Delivery Time: 1 – 2 Working Days

2nd Class

Cost: £3.50 
Delivery Time: 3 – 5 Working Days

Europe

Cost: £12.50
Delivery Time: 10 Working Days

Returns:

To process returns, please follow instruction in your parcel or email [email protected] with details of your order. Returns period is 30 days for good which are unused in their original packaging. 

Products that have been personalised cannot be returned or exchanged unless they have a fault.

Contact Details: [email protected]

Flo

Delivery:

UK:

1st Class

Cost: Free 
Delivery Time: 2 – 3 Working Days

Returns: 

Due to the intimate nature of the products, returns are not accepted. In the case of damaged or defective products, wherein the products themselves, and not merely the shipping or product packaging, are damaged or defective and supporting evidence is provided, you may be eligible for a refund or exchange.

Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately Flo can’t offer you a refund or exchange.

Email [email protected] for more details.

Glow

Delivery:

UK:

1st Class

Cost: £3 
Delivery Time: 3 – 5 Working Days

Europe:

Cost: £10 
Delivery Time: 7 – 10 Working Days

Returns: 

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify Glow with your order number and the item(s) you wish to return within 14 days of receipt at [email protected]

Gung Ho

Delivery:

UK:

1st Class

Cost: £4.95 
Delivery Time: 3 – 5 Working Days

Europe:

Cost: £10 
Delivery Time: 7 – 10 Working Days

Returns: 

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify Gung Ho with your order number and the item(s) you wish to return within 14 days of receipt at [email protected]

Harry Specter

The standard processing time is 1 – 2 working days. 

Delivery:

UK:

1st Class

Cost: £4.95 
Delivery Time: 1 – 2 Working Days

2nd Class

Cost: £3.95 
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £9.61 
Delivery Time: 3 – 5 Working Days

Returns: 

For hygiene reasons, we are not able to accept return of goods

Hopeful Traders

The standard processing time is 2 working days. 

Delivery:

UK:

1st Class

Cost: £4.50 
Delivery Time: 3 – 5 Working Days

Europe:

Cost: £9.50 
Delivery Time: 3 – 7 Working Days

Returns:

To process returns, please follow instruction in your parcel or email [email protected] with details of your order. Returns period is 30 days for good which are unused in their original packaging. 

Contact Details: [email protected]

Know the Origin

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.10
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £10
Delivery Time: 3 – 5 Working Days

Returns: 

To process returns, please follow instructions here: https://knowtheorigin.com/pages/delivery. Returns period is 30 days for good which are unused in their original packaging.

Nemi Teas

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.30 
Delivery Time: 1 – 2 Working Days

Europe:

Cost: £10 
Delivery Time: 3 – 5 Working Days

Returns: 

For hygiene reasons, we are not able to accept return of goods

Page and Bloom

The standard processing time is up to 14 working days, although it is often much quicker than this.  

Delivery: 

UK:

1st Class

Cost: £3.50
Delivery Time: 2 – 3 Working Days

Returns: 

If you are not fully happy with your purchase, power a life will offer a full refund within 30 days if it comes back to us in original packaging and full guarantee for 12 months in line with legislation.

Power A Life

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

2nd Class

Cost: Free
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £20 
Delivery Time: 7 – 10 Working Days

Returns: 

If you are not fully happy with your purchase, power a life will offer a full refund within 30 days if it comes back to us in original packaging and full guarantee for 12 months in line with legislation.

If a customer orders the wrong model of phone case, they have been doing free swaps if they post the incorrectly ordered one back. 

Pala Eyewear

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

There is no shipping costs. 
Delivery Time: 2 – 3 Working Days

Europe:

There is no shipping costs.
Delivery Time: 5 – 8 Working Days

Returns: 

If you are not fully happy with your purchase, please [email protected] within 5 working days to inform them of your return and whether a refund or exchange is required. .

Following confirmation of receipt of your email from Customer Services, you then have 30 days to return the item(s)

Panda Packaging

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £2.99
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £12 
Delivery Time: 7 – 10 Working Days

Returns: 

If you are not fully happy with your purchase, power a life will offer a full refund within 30 days if it comes back to us in original packaging and full guarantee for 12 months in line with legislation.

If a customer orders the wrong model of phone case, they have been doing free swaps if they post the incorrectly ordered one back. 

Quazi

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

2nd Class

Cost: £2.50
Delivery Time: 2 – 3 Working Days

Returns: 

For hygiene reasons, we are not able to accept return of goods.

Rubies in the Rubble

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.99
Delivery Time: 1 – 2 Working Days

2nd Class

Cost: £2.99
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £20
Delivery Time: 3 – 5 Working Days

Returns: 

To process returns, please follow instructions in your parcel. Returns period is 30 days for good which are unused in their original packaging. 

Stand 4 Socks

The standard processing time is 1 – 2 working days. 

Delivery:

UK:

1st Class – Socks

Cost: £4.99 
Delivery Time: 1 – 2 Working Days

2nd Class – Socks

Cost: £2.75 
Delivery Time: 2 – 3 Working Days

2nd Class – Gift Sets

Cost: £2.95 
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £3.99 – Socks / 4.99 – Gift Sets 
Delivery Time: 3 – 5 Working Days

Returns:

To process returns, please follow instruction in your parcel. Returns period is 30 days for good which are unused in their original packaging. 

 

Tea People

The standard processing time is 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.50. For orders over £35, shipping is free of charge. 
Delivery Time: 5 – 7 Working Days

Europe:

Cost: £8.95 
Delivery Time: 5 – 7 Working Days

Returns: 

If you are unhappy with a product for any reason then email Tea People at: [email protected] within 7 working days of the day after the date the product is delivered to you and they will process a full refund including postage if levied.  You must return it within 28 days in perfect condition, in its original packaging and with proof of purchase.

Toast Ale

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £8.99 (6 Bottles) / £10.99 (7+ Bottles)
Delivery Time: 1 – 2 Working Days

Returns: 

We are not able to accept return of these goods.

Turtle Cup

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.20 
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £7 
Delivery Time: 3 – 5 Working Days

Returns: 

To process returns, please follow instruction in your parcel and return the item to James & James Fulfilment Ltd, Lilliputian Road, Northampton, NN4 7DT, United Kingdom including details of your order. Returns period is 30 days for good which are unused in their original packaging. 

The Goodwash Company

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £3.50
Delivery Time: 3 – 5 Working Days

Europe:

Cost: £9.50
Delivery Time: 5 – 7 Working Days

Returns: 

To process returns, please follow instructions in your parcel. Returns period is 30 days for good which are unused in their original packaging. 

WAKEcup

The standard processing time is 1 – 2 working days. 

Delivery: 

UK:

1st Class

Cost: £2.50
Delivery Time: 2 – 3 Working Days

Europe:

Cost: £6
Delivery Time: 3 – 5 Working Days

Returns: 

To process returns, please email [email protected] with details of your order. Returns period is 30 days for good which are unused in their original packaging.